![]() All in all, Secrets the Vine has great potential to be one of the best resorts in Mexico but will need to polish up their look before they can be. Note that they only serve very cheap wines and liquor, anything above the lowest quality you will have to pay for. Wines/alcohol beverages are a bit of a joke too. Im not a big meat eater and there weren't many options for me but my boyfriend enjoyed the food here more than Secrets Maroma. While we were there, we watched two magicians perform, both who made several mistakes on stage, laughed it off and made questionable performances. There were a few singers who were incredible and entertainment team were very active and involved but the various outsourced acts were a complete joke. Something you should only see in a basement of a dying bar. Entertainment was beyond lame and extremely low budget. Sergio at Dragons the Asian restaurant was very knowledgable and attentive to our allergies and made our dinner a memorable one. Jorge and Carlos at Nebbiolo the Italian restaurant were both extremely attentive, knowledgeable and provided a level of service that you would get at a very high end restaurant in the states. They went above and beyond to provide us the best service both for breakfast and lunch for the 8 days we were at the resort. Cesar and Abiel (tag team) at the Market Cafe were exceptional in their service. However a select few went above and beyond to ensure our stay was memorable. In general the staff were nonchalant and less attentive. It was all quite tacky and in your face to be honest. On another occasion we were asked to meet a member of the staff at the preferred bar on the 21st floor to claim our "special gift" when we got there we were being sold on time share and our gifts were "coupons" and "discounts" to various activities on the resort I.e., spa. On several occasions while we were waiting on our table we got approached by staff trying to sell expensive bottles of wine in exchange for a table immediately. We understand that this happens in every resort but here it was over the top and to a point of extreme. On several occasions we felt extremely uncomfortable in instances of staff trying to sell. Secrets the Vine gave us an overall "we want your money" feel. We did not feel we were as welcome to the resort as we did at Maroma. Though, got peaks of the other rooms/views and they all looked beautiful! Level of service compared to Maroma was significantly noticeable. We had the wrap around balcony Hard Rock/ocean view on the 27th floor which was absolutely stunning. I recommend you get the regular room and regular services because in all reality any upgrade at Secrets resorts (in our experience) is just a cash grab and waste of time. The only time I made use of the butler was when I craved for a coconut and she offered it to me for a SMALL charge of $20.00 USD!!! Absolutely ridiculous. This year we got the preferred package which comes with a floor butler (absolutely useless), and other various unnecessary add ons which we didn't make use of, could have done without and saved tons of money. Both times we went with the upgrade option and recommend you do not go this route. Last year we stayed at Secrets on Maroma beach in Playa del Carmen. My boyfriend and I just returned from our vacation at Secrets the Vine. We understand that this happens in every resort but here it was over the top and to a point of. ![]() Level of service compared to Maroma was significantly noticeable. Though, got peaks of the other rooms/views and they all looked beautiful! ![]()
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